Privacy Policy

Last Updated: May 5, 2025

1. Introduction

At Template Hub, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, and applications (collectively, the "Service").

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Information We Collect

2.1 Personal Data

We may collect personal identification information, including but not limited to:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Payment information
  • Username and password
  • Company information (if applicable)

2.2 Usage Data

We may also collect information on how the Service is accessed and used, including:

  • IP address
  • Browser type
  • Pages visited
  • Time and date of your visit
  • Time spent on pages
  • Device information
  • Unique device identifiers

2.3 Templates and Content Data

When you use our Service to create templates and designs, we collect and store:

  • Templates you create
  • Images you upload
  • Design preferences
  • Template configurations

3. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide, maintain, and improve our Service
  • Process payments and manage your subscription
  • Send you administrative information, such as updates, security alerts, and support messages
  • Respond to your comments, questions, and requests
  • Monitor usage patterns and analyse trends
  • Protect against, identify, and prevent fraud and other illegal activity
  • Comply with our legal obligations
  • Send you marketing and promotional communications (you can opt out at any time)
  • Personalise your experience

4. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, regulatory, accounting, or reporting requirements.

For subscriptions, we will retain your personal data for the duration of your subscription. After termination or expiration of your subscription, we will retain your personal data for a reasonable period as required for backup, archival, legal, and audit purposes.

User-created templates and uploaded content will be stored for 14 days after creation, after which they may be removed from our system.

5. Data Sharing and Disclosure

We may share your information in the following situations:

5.1 Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing.

5.2 Business Transfers

If we are involved in a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction. We will notify you before your personal data is transferred and becomes subject to a different Privacy Policy.

5.3 Compliance with Laws

We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5.4 With Your Consent

We may disclose your personal information for any other purpose with your consent.

6. Data Security

We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. However, please note that no electronic transmission or storage of information can be entirely secure. We cannot guarantee that the security measures we have in place will never be defeated or fail, or that such measures will always be sufficient or effective.

7. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal data, including:

  • Right to Access: You have the right to request copies of your personal data.
  • Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
  • Right to Data Portability: You have the right to request that we transfer the data we have collected to another organisation, or directly to you, under certain conditions.

If you wish to exercise any of these rights, please contact us using the contact information provided at the end of this Privacy Policy.

8. International Data Transfers

Our servers are located in the United Kingdom. If you are accessing our Service from outside the UK, please be aware that your information may be transferred to, stored, and processed by us and our service providers in countries where data protection laws may differ from those in your country.

By using our Service, you consent to the transfer of your information to the United Kingdom and to other countries where our service providers are located.

9. Third-Party Links

Our Service may contain links to third-party websites and services that are not owned or controlled by Template Hub. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We advise you to read the privacy policies of each website you visit.

10. Children's Privacy

Our Service is not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: privacy@templatehub.co.uk

Postal Address: [Your business address]